Speaking the Language of Hospitality
How Multilingual AI from Aristara Helps Hotels Create Seamless Guest Experiences
In today’s global travel landscape, guests arrive with more than just suitcases - they bring nuance, expectations, and a deep desire to feel understood.
At Aristara, our AI concierge, Ari, helps hotels deliver care not just through service, but through language. By instantly translating guest needs and enabling multilingual communication across teams, Ari ensures that every guest feels seen, heard, and supported.
Here are real-world stories of how Ari bridges language with compassion:
1. French Family’s Dietary Restrictions
A family from Paris, traveling with a child who had severe nut allergies, used Ari to explain their needs in French. Ari:
Translated their allergy information to English for the kitchen staff
Provided a list of allergy-friendly restaurants with key French phrases for safe ordering
Alerted the front desk to stock the mini-bar with nut-free snacks
💬 “We felt like the hotel truly cared about our child’s safety.”
2. Korean Couple’s Anniversary Surprise
A newlywed couple from Seoul wanted to plan a surprise rooftop anniversary dinner, but felt shy expressing the details in English. Through Ari, they described their vision in Korean: custom flowers, Korean music, and a sunset dinner.
Ari translated the request and created tasks for the concierge team, who executed it flawlessly.
💬 “It felt like home. Every detail was just right.”
3. Brazilian Grandmother’s Lost Medication
An elderly woman from Brazil realized she’d forgotten her heart medication. Distressed and speaking only Portuguese, she used Ari to explain the issue.
Ari:
Translated the medication name
Alerted the front desk with urgency
Located a nearby pharmacy and arranged delivery within the hour
💬 “I’ve never felt more taken care of during a trip abroad.”
4. Russian Executive’s Midnight Printing Crisis
A business traveler from Moscow needed to print, sign, and send documents urgently - at midnight.
Speaking in Russian, he used Ari to explain the technical details. Ari translated in real time, alerted the night manager, and guided the guest through scanning and sending the documents.
💬 “Even at midnight, I felt supported like it was midday.”
5. German Couple’s Passport Emergency
When a German couple discovered their passports had been stolen, they turned to Ari in a moment of panic.
Ari:
Translated their situation from German
Provided embassy contact info and step-by-step guidance
Notified the front desk to assign a German-speaking staff member to assist them at the police station
💬 “We weren’t just helped—we were held.”
Real Stories, Real Impact
All of these guest experiences happened in our own hotel near Los Angeles International Airport (LAX) - the very place where Ari was born.
We’ve spent the last year developing and refining Ari in real-world conditions, side-by-side with our team, to ensure it truly meets the needs of modern hoteliers and international travelers alike.
Ari wasn’t created in a vacuum. It was created at the front lines of hospitality.
Hospitality Beyond Language
Whether it’s Mandarin, French, Korean, Portuguese, or Russian, Ari ensures hospitality is never lost in translation. Every interaction becomes an opportunity to turn challenge into care, and a potential crisis into calm.
Because when hotels speak a guest’s language, they speak directly to the heart. ❤️